{"xsrfToken":"5fbec5a39bb88a4eeec274dd4fac1c97f163316a_lout","branding":{"id":"2","key":"isd","name":"AOS Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#022936","headerLinkHoverBGColor":"#022936","headerBadgeColor":"#022936"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5ffa9d38-7299-4443-bce7-2d388c32c3dc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZWU2YTY1Mi1kZGJlLTQxOGItYTQ3ZS0wYzJiMTIwMjVlNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmZmE5ZDM4LTcyOTktNDQ0My1iY2U3LTJkMzg4YzMyYzNkYyI6WyJyZWFkIl19LCJleHAiOjE3Mzc1NDY1NzksIm5iZiI6MTczNzU0NTk3OX0.dQfsBJXPnqN7qFKHYrUXqDCZ02pUbBiuGffKCcms64w&client=bee6a652-ddbe-418b-a47e-0c2b12025e6a&mode=fit","logoId":"5ffa9d38-7299-4443-bce7-2d388c32c3dc","isLogoAvailable":true,"helpCenterTitle":"Need Help?","sharedPortalName":"Home","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Need Help?","sharedPortalName":"Home","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0b8b26f6-13cb-4dca-8ccf-c4b829008aeb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZWU2YTY1Mi1kZGJlLTQxOGItYTQ3ZS0wYzJiMTIwMjVlNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiOGIyNmY2LTEzY2ItNGRjYS04Y2NmLWM0YjgyOTAwOGFlYiI6WyJyZWFkIl19LCJleHAiOjE3Mzc1NDY1NzksIm5iZiI6MTczNzU0NTk3OX0.yes_9mvZ40pYHEBTYfVP5U9VP2kcc-IEGsHyEzKRpAk&client=bee6a652-ddbe-418b-a47e-0c2b12025e6a&height=300&mode=fit","bannerMediaApiFileId":"0b8b26f6-13cb-4dca-8ccf-c4b829008aeb","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"isd","projectId":10000,"serviceDeskId":2,"name":"AOS Support","description":"<p>Welcome! You can raise a support request for AOS using the buttons below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"92","name":"Complaint","descriptionHtml":"","callToAction":"Complaint","introHtml":"<p>Raise a complaint here</p>","icon":10500,"iconUrl":"https://aos-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[32],"key":""},{"id":"97","name":"Contact your Account Manager","descriptionHtml":"","callToAction":"Contact your Account Manager","introHtml":"<p>Have a question? We'll put you in contact with your dedicated account manager</p>","icon":10484,"iconUrl":"https://aos-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[31],"key":""},{"id":"90","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Raise a feature request for AOS</p>","icon":10550,"iconUrl":"https://aos-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[32],"key":""},{"id":"93","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Have something to say? Let us know here!</p>","icon":10480,"iconUrl":"https://aos-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[32],"key":""},{"id":"10","name":"Fix an Account Problem","descriptionHtml":"","callToAction":"Fix an Account Problem","introHtml":"<p>Having trouble accessing AOS websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://aos-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[30],"key":""},{"id":"98","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"<p>Contact us here!</p>","icon":10491,"iconUrl":"https://aos-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[32],"key":""},{"id":"81","name":"Report a Security Incident","descriptionHtml":"","callToAction":"Report a Security Incident","introHtml":"<p>Encountered a potential security incident? Let us know ASAP!</p>","icon":10503,"iconUrl":"https://aos-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[30],"key":""},{"id":"82","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Report an issue you've encountered within AOS</p>","icon":10476,"iconUrl":"https://aos-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[30],"key":""},{"id":"99","name":"Request a New Account","descriptionHtml":"","callToAction":"Request a New Account","introHtml":"<p>Request a new account or license for AOS.</p>","icon":10499,"iconUrl":"https://aos-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[31],"key":""},{"id":"9","name":"Technical Help","descriptionHtml":"","callToAction":"Technical Help","introHtml":"<p>Get assistance for general tech problems and questions relating to AOS</p>","icon":10472,"iconUrl":"https://aos-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[30],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://aos-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":30,"name":"Technical Support"},{"id":31,"name":"Sales & Billing"},{"id":32,"name":"General Enquiries, Feedback & Complaints"}],"orderMapping":{"33":[92],"32":[98,93,90,92],"25":[82],"26":[81],"31":[99,97],"30":[10,9,82,81],"3":[9],"5":[10]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bebbf28b-5a8a-3909-a1c6-8b13b6c1166a","appLinkName":"System Confluence","appLinkUrl":"https://sparca.atlassian.net/wiki","spaceKey":"KCS","spaceName":"AOS KCS","spaceUrl":"https://sparca.atlassian.net/wiki/spaces/KCS","isServer":false},"labels":[],"projectKey":"AOS","serviceDeskId":2,"kbLinkDomainURLs":["https://aos-hub.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AOS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZWU2YTY1Mi1kZGJlLTQxOGItYTQ3ZS0wYzJiMTIwMjVlNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc1NDcxNzksIm5iZiI6MTczNzU0NTk3OX0.Hi2d4OtwgwbqZhITTxzJs-sIU4ee_NV4PgSP1TaNTVw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"bee6a652-ddbe-418b-a47e-0c2b12025e6a","tokenDurationInMins":20}},"reqCreate":{"id":98,"projectId":10000,"form":{"name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","intro":"<p>Contact us here!</p>","instructions":"","icon":10491,"iconUrl":"https://aos-hub.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/98","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/98","calendarParams":{"firstDay":0,"date":"2025-01-22T11:39:39+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bebbf28b-5a8a-3909-a1c6-8b13b6c1166a","appLinkName":"System Confluence","appLinkUrl":"https://sparca.atlassian.net/wiki","spaceKey":"KCS","spaceName":"AOS KCS","spaceUrl":"https://sparca.atlassian.net/wiki/spaces/KCS","isServer":false},"labels":[],"projectKey":"AOS","serviceDeskId":2,"kbLinkDomainURLs":["https://aos-hub.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZWU2YTY1Mi1kZGJlLTQxOGItYTQ3ZS0wYzJiMTIwMjVlNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc1NDcxNzksIm5iZiI6MTczNzU0NTk3OX0.Hi2d4OtwgwbqZhITTxzJs-sIU4ee_NV4PgSP1TaNTVw","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"bee6a652-ddbe-418b-a47e-0c2b12025e6a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=aos-hub","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5fbec5a39bb88a4eeec274dd4fac1c97f163316a_lout","baseUrl":"https://aos-hub.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://aos-hub.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bee6a652-ddbe-418b-a47e-0c2b12025e6a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ff5f84ac1f8b4d5984e79822431dab4b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}