Video Error using a Google Pixel 4

Owned by Jay Jeebaun
Last updated: 10 February 2023 by Daron Gardi (Deactivated)
1 min read

What action to take if you have an issue reviewing a video that was captured on a Google Pixel 4 device using the AOS Vision patient app.

Patient App

  1. When a patient has problems reviewing a video within the AOS app, select the devices 'Settings'. 

  2. Click 'Advanced' and then un-check 'Store videos efficiently', Figure 1. 

  3. Repeat the process of capturing a video within the AOS Vision app and continue as usual. 

How To Reduce Video File Sizes On Google's Pixel 4 Without Reducing Quality
Figure 1

  • The video preview will now work and can be transferred to the AOS web app for review. 

  • The high efficiency storage mode for videos is not supported by the video playback controls used in the AOS app or web app.