Patient record not listed in mobile app

Owned by Daron Gardi (Deactivated)
Last updated: 10 February 2023
1 min read

What to do if you have recently added a new patient and they are not showing up in your AOS Vision app.

When you add a new patient into the AOS system, it may take a minute or two for the patient record to connect to the AOS Vision mobile app.

If you already have the app open, you may need to refresh it to get the record to show up.

To do this, either:

  1. Open the menu by selecting the hamburger icon (the three horizontal lines at the top left of the screen)

  2. Select 'Home'

  3. The patient record list should now be updated.

or;

  1. Close the app completely by swiping up from the bottom and closing it

  2. Open the app again and log in

  3. The patient record list should now be updated.