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Image / video capture error

Image / video capture error

Owned by Jay Jeebaun
Last updated: 10 February 2023 by Daron Gardi (Deactivated)
3 min read

How to check app permissions.

The Vision App needs permission to access your camera and microphone in order to capture the relevant images/videos. 

Android Instructions 

Click here or follow the instructions below.

Step 1: Open settings by either swiping down from the top of your screen (Figure 1) or by clicking on the 'Settings' App. 

Figure 1

Step 2: Next, access the 'Privacy' section, Figure 2. 

Figure 2

Step 3: Select 'Permission Manager'. 

Note: The permission manager allows the user to manage all permissions requested by the applications installed on the device. Any access grant can be denied again if you wish. 

Figure 3

Step 4: Click 'Camera' and follow step 5.

Figure 4

The apps will be split into four sections, 'ALLOWED ALL THE TIME', 'ALLOWED ONLY WHILE IN USE', 'ASK EVERY TIME', and 'DENIED'. 

Step 5: Tap on the AOS Vision App once and simply select 'ALLOWED ONLY WHILE IN USE', Figure 5.

Step 6: Then, do the same for 'Microphone', Figure 4. 

Figure 5

You will now be able to capture images and videos within the Vision AOS App. 

IOS Instructions

Click here or follow the instructions below.

Note: The privacy manager allows the user to manage all permissions requested by the applications installed on the device. Any access grant can be denied again if you wish. 

Step 1: Open 'Settings' by clicking on your settings icon, then swipe down and tap 'Privacy'.

Step 2: Next, tap 'Microphone'. Ensure that the AOS Vision App appears green, if it does not, swipe the toggle. 

Figure 6

Step 3: Go back to 'Privacy' and tap on 'Camera'  and ensure that the AOS Vision App appears green, if it does not, swipe the toggle. 

Figure 7

You will now be able to capture images and videos within the Vision AOS App. 

Note: No images or videos are stored on the AOS Vision app. 

 

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